Phone calls......
Phone calls and emails and long, long waits on hold. After three years it has not gotten easier. One would think managing the supply end of T1D would be one of the easier tasks. Every year the prescriptions must be rewritten. Not exactly sure why since T1D is forever. Do they think she's going to outgrow her need for insulin and testing and pump sites? And the filling of said 'scrips is painful. Countless emails and phone calls, hours spent on hold.
It's been one week, 7 emails, 2 long phone calls, and at least a dozen gray hairs since I started trying to fill her latest 'scrip with CVS Caremark. The urgency is lost on the representatives.
"When is her insulin shipping?"
"It's in process."
"When is it shipping?"
"Maybe today."
"We need it now."
"It's in process."
"I need a ship date."
"It's in process."
"You need to give me a ship date."
"I can't do that. It's in process."
"It's insulin. It's a life sustaining medication. I need a ship date."
"Can we elevate this? May I speak with your supervisor?"
"Hold please."
And, suddenly, it's shipping today via next day air.
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